Discover the Acea Group online 2020 Sustainability Report
Relations with the stakeholders
Acea promotes the involvement of stakeholders in line with the commitments expressed in the Management Systems and Sustainability Policies and the principles set out in the Code of Ethics, with a constructive approach that tends to rely on the results of dialogue and discussion.
- Stakeholders dialogue
- Breakdown of value generated
Relations with the stakeholders
- Customers and the community
- Suppliers
- Staff
- Shareholders and investors
- Institutions and the Company
Scope
Data pertaining to the volume of customers, apart from the Companies Acea Energia, Areti, and, in the water segment, to the Companies Acea Ato 2, Acea Ato 5, Gesesa, Gori and AdF also includes data related to other water Companies (Acque, Publiacqua, AdF and Umbra Acque) – that are not included in the NFD scope – highlighting the single contribution for the sole purpose of providing a “global” dimension. Data pertaining to perceived quality, delivered quality, tariffs, customer care and communication activities relates to the operating Companies – Acea Energia, Areti, Acea Ato 2, Acea Ato 5,Gesesa, Gori and AdF – and the Parent Company – as recalled in the text.
Scope
The information and data presented in the paragraph in an aggregated manner, for 2020 data, concern all companies included in the scope – please see Disclosing Sustainability: Methodological Note – including the three companies operating in the water sector, Gesesa, Gori and AdF, which are not managed centrally, whose data, where available, have been aggregated for ease of comparison with 2019 data. The two-year period was also illustrated according to the new division by business areas, which come into place in 2020. Some more detailed data related to the 2019 supply chain analysis, and for which full aggregation could not be performed, instead refer only to the centrally-managed scope (accounting for 88% of the 2019 order value). This is specified in the text.
Scope
In 2020, there were 6,374 people in the workforce of the Companies within the reporting scope. The chapter illustrates the data for Companies within the NFD scope (see Disclosing sustainability: Methodological Note), with the exception of Acea Innovation and Acea Sun Capital, which have staff seconded from other Group companies or do not have staff. The total workforce, for all the Companies within the consolidation, was 7,650 during the year (7,576 in 2019).
Scope
Acea is a listed Company that provides to the financial community, through its Investor Relations & Sustainability Department and in partnership with the competent corporate structures, a continuous, timely and useful flow of information for the correct assessment of the current and future situation of the Group, highlighting particular Environmental, Social and Governance (ESG) items. The information is conveyed through current and potential direct relationships with analysts and investors, and through specific communications (price-sensitive press releases, Company presentations, credit ratings, stock performance, highlights, etc.) that are made available on the institutional website (www.gruppoacea.it), respecting the fundamental principles of propriety, clarity and equal access. Additionally, working with the competent structures, the Corporate Affairs and Services Department is responsible for the management of information flows with the Supervisory Authorities (Consob and Borsa Italiana) and the corporate obligations required by law for listed companies.
Scope
Acea interacts with institutional actors and stakeholders of reference according to a participatory logic in order to generate shared value for the benefit of all stakeholders, primarily the community and the regions it operates in.
